Report on Ad Account Deactivation Due to Payment Issues

1. Likely Cause of Deactivation

The deactivation of our ad account is most likely due to payment errors. When there is an issue with the payment method used for ads on Facebook, Messenger, Instagram, or Meta Audience Network, the ads are paused, and the ad account is disabled until the outstanding balance is paid. No further charges will be made until the balance is settled.

2. First Step: Settle the Outstanding Balance

To reactivate the account, it’s essential to pay the outstanding balance. This can be done by following these steps:

Go to the Payment Settings section within the ad account settings.
Click on the Pay button to settle the outstanding balance.

Note: If the Pay button is not available, it’s possible that only the account administrator, in this case, "Kevin," has the necessary permissions to make the payment.

3. Contact Meta Support

If it’s not possible to make the payment due to account restrictions, contacting Meta support to explain the situation is recommended. Below is a suggested message for requesting assistance:

*"Dear Meta Support Team,

Our ad account has been disabled without an apparent reason. We’ve noticed that payments were rejected, but we need the option to settle the outstanding balance to restore our account. We appreciate your prompt assistance with this issue."*

4. Account Verification

Meta may require account verification before allowing the payment of the outstanding balance. To verify the account, follow these steps:

Go to Meta Business Manager.
Navigate to Business Settings.
Select Security Center.
Click Start Verification.
Complete the required information, including documents that verify the identity and legitimacy of the business.

Once verification is completed, attempt to pay the outstanding balance again.

5. Creating a New Ad Account

If verification and payment don’t resolve the issue, consider creating a new ad account:

In Meta Business Manager, go to Business Settings.
Select Ad Accounts.
Click Add, then Create a New Ad Account.
Complete the required information and assign the necessary permissions.

Note: If the option to create a new ad account is unavailable due to lack of verification, proceed to the next step.

6. Creating a New Business Portfolio

As a last option, you can create a new business portfolio from scratch and grant us full control to make necessary configurations:

Go to Meta Business Manager.
Click Create Account.
Enter the business name, your name, and work email.
Follow the instructions to complete the initial setup.
Once the account is created, go to Business Settings and add team members, assigning them the appropriate permissions.

This process will allow us to set up a new ad account and continue running campaigns while resolving the issue with the original account.

Conclusión

The ad account deactivation is likely due to payment errors. It is crucial to follow the steps outlined to resolve the issue and resume advertising activities. If further assistance is required, please contact Meta Support.